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Terms of Service

Last updated: [DATE] — Draft, pending legal review

Note to whoever is deploying this: this is a working first draft. It is not a substitute for review by a qualified Australian commercial lawyer before real customers rely on it, particularly the liability and payment terms. Replace the [DATE], [COMPANY], and [CONTACT] placeholders before publishing.

1. What StrataFlow is

StrataFlow is a building and strata management platform provided by [COMPANY]. It's used by property and strata managers to run their buildings, and by the tenants, owners, and contractors connected to those buildings to communicate with management.

2. Accounts

Staff accounts are set up by a building manager on a subscription plan. Tenant, owner, and other resident accounts are created by invitation from staff and are tied to a specific building and unit. You're responsible for keeping your own login secure and for anything done under your account.

3. Acceptable use

You agree not to:

  • Use StrataFlow to harass, defame, or knowingly submit false complaints or reports about another person
  • Attempt to access data belonging to a building, unit, or organisation you're not authorised to see
  • Use the notice or work-order system to send unsolicited messages unrelated to the building's actual management
  • Interfere with or attempt to disrupt the operation of the platform

4. Subscriptions and payment

Paid plans are billed per building, per month, through Stripe. Prices in effect at the time of billing apply; we'll give reasonable notice before any price change takes effect for existing subscriptions. You can cancel at any time; cancellation takes effect at the end of the current billing period.

5. Your content

You retain ownership of the information, photos, and documents you upload. By uploading them, you give us permission to store and display them to the people within your organisation who are meant to see them, for the purpose of operating the service.

6. What StrataFlow doesn't do

StrataFlow is record-keeping and communication software. It doesn't provide legal, financial, or strata management advice, and using it doesn't replace a building's formal obligations under NSW strata law — including proper process for disputes, which may need to go through mediation or the NSW Civil and Administrative Tribunal (NCAT). Complaints lodged through the app create a record; they are not themselves a formal dispute process.

7. Availability

We aim to keep the service available and reliable, but don't guarantee it will be uninterrupted or error-free. We're not liable for losses caused by outages, delayed notices, or delivery failures on third-party services (such as email or SMS providers) outside our reasonable control.

8. Ending an account

We may suspend or end an account that breaches section 3, or a subscription that lapses on payment. Building managers can remove a tenant, owner, or staff member's access at any time from within the app.

9. Governing law

These terms are governed by the laws of New South Wales, Australia.

10. Contact

Questions about these terms can be sent to [CONTACT EMAIL].